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                                ORDERING INFO:
• Call Monday–Friday, 8am–6pm EST to speak directly with one of our customer service representatives.
• Closed Saturdays & Sundays (Online: Open 24/7) • Voice Messaging Available
RETURN POLICY:
We pride ourselves in providing quality medical products at an outstanding value, and our goal is for you to be completely satisfied with your order. To ensure quality and maintain integrity in the event of damaged or discrepant orders, please review the following guidelines carefully.
SHIPPING DISCREPANCIES:
Please examine your packages upon receipt to ensure your order is correct. This can be done by identifying the box with the enclosed packing slip. Please keep in mind that with multiple box shipments the packing list will be in only one box. It is your responsibility to confirm that you have received all of the items indicated on your packing slip. Failure to report shipping discrepancies within five busi- ness days prevents us from accurately problem-solving the issue; therefore variances reported after 5 business days will not be credited. If the product you order is a custom order and requires a longer lead time than 7 days, a cus- tomer service representative will notify you.
RETURNS:
All return requests must be called into our Customer Care Center at 1.800.331.2716 prior to return and must be as- signed an RMA (Return Material Authorization) number. If applicable, a FedEx pickup will be scheduled at time of authorization. Boxes containing product that have been written on or compromised in any way will not be accept- ed for return. All products must be returned in the origi- nal packaging and packed in an additional outer box to reduce the possibility of damage during return shipping.
• Returns may be subject to a minimum 15% restocking charge.
• Non-refrigerated product must be returned within
30 days of receipt. Unfortunately, we can NOT accept returns for refrigerated product.
• Any product refused or returned without an authorized RMA will be subject to a restocking fee or denial of credit or replacement.
• Mercedes Scientific reserves the right to deny a return request outside of the above guidelines. After 30 days, the RMA and return option are no longer valid and will NOT be authorized or accepted.
• Capital equipment subject to additional terms.
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PHONE: 800.331.2716 FAX: 800.359.8807 EMAIL: ORDERS@MERCEDESSCIENTIFIC.COM